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Hello Lovely People

COVID-19 Update. In the midst of such strange times, as a small family business, we have been incredibly inspired by communities coming together. We’re doing all we can to support our team and logistical partners in taking the necessary precautions to ensure safety for all.

Our online shop is OPEN! and we're getting orders out the door quickly! However, we are finding there are varying delays with different carriers so please be patient if your order takes longer than usual. We’re available to answer any questions!

Stay safe  x

UK DELIVERY

Standard Delivery (2-4 working days - allow for COVID-19 delays) £3.95

Free Standard Delivery On orders over £50

Next Working Day* £6.95
Order by 2pm for the next working day

Next Day orders are delivered on the next working day Monday-Friday
Orders placed at the weekend will be processed on Monday and delivered Tuesday

* Note: Next Day does not include Scottish Highlands, Northern Ireland, Jersey & Guernsey.
These will be sent via 48hr delivery

EUROPE (Tracked) Please allow extra time for COVID-19 delays

Austria £9.00 3-4 days from dispatch*
Belgium £7.00 4-5 days from dispatch*
Bulgaria £20.00 4-5 days from dispatch*
Croatia £17.00 4-5 days from dispatch*
Cyprus £25.00 4-10 days from dispatch*
Czech Republic £7.00 4-5 days from dispatch*
Denmark £10.00 4-4 days from dispatch*
Estonia £15.00 4-5 days from dispatch*
Finland £12.50 4-5 days from dispatch*
France £7.00 4-5 days from dispatch*
Germany £7.00 4-4 days from dispatch*
Greece £17.00 4-5 days from dispatch*
Hungary £9.00 4-5 days from dispatch*
Ireland £10.00 4-5 days from dispatch*
Italy £9.00 4-5 days from dispatch*
Latvia £12.50 4-5 days from dispatch*
Lithuania £12.50 4-5 days from dispatch*
Luxembourg £7.00 4-5 days from dispatch*
Malta £25.00 4-10 days from dispatch*
Netherlands £7.00 4-5 days from dispatch*
Norway £15.00 10-15 days from dispatch*
Poland £7.00 4-5 days from dispatch*
Portugal £10.00 4-5 days from dispatch*
Romania £18.00 4-5 days from dispatch*
Slovakia £9.00 4-5 days from dispatch*
Slovenia £12.00 4-5 days from dispatch*
Spain £7.00 4-5 days from dispatch*
Switzerland £12.50 10-15 days from dispatch*
Sweden £12.50 4-5 days from dispatch*

WORLDWIDE (Tracked) Please allow extra time for COVID-19 delays

Australia £20.00 & for orders over 3Kg £30.00 15-20 days from dispatch*
Bermuda £35.00 & for orders over 3Kg £45.00 15-20 days from dispatch*
Brazil £20.00 & for orders over 3Kg £30.00 15-20 days from dispatch*
Brunei £35.00 & for orders over 3Kg £45.00 15-20 days from dispatch*
Canada £20.00 & for orders over 3Kg £35.00 15-20 days from dispatch*
China £15.00 & for orders over 3Kg £25.00 15-20 days from dispatch*
Hong Kong £20.00 & for orders over 3Kg £30.00 15-20 days from dispatch*
India £35.00 & for orders over 3Kg £45.00 15-20 days from dispatch*
Israel £35.00 & for orders over 3Kg £45.00 15-20 days from dispatch*
Japan £20.00 & for orders over 3Kg £25.00 15-20 days from dispatch*
New Zealand £25.00 & for orders over 3Kg £45.00 15-20 days from dispatch*
Russia £30.00 & for orders over 3Kg £35.00 15-20 days from dispatch*
Singapore £20.00 & for orders over 2Kg £25.00 15-20 days from dispatch*
South Africa £15.00 & for orders over 3Kg £25.00 15-20 days from dispatch*
United States £20.00 & for orders over 3Kg £30.00 15-20 days from dispatch*

*Within 48 hours of placing your order, you will receive an email to confirm it has been dispatched from our warehouse. This will include a tracking number so you can follow your order with our courier.

Returns

 If you are not happy with your products for any reason they may be returned for a full refund:
You must notify us within 14 days of receipt of your order
You have 28 days of receipt of your order to return the goods to us (address below)

We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility.

We will not accept returns for any non-faulty items that have been used and tags removed. Upon receipt of an order, if any item has been received with no tags, you should contact us by email info@tyrrellkatz.co.uk or telephone 020 7613 4616 on the same day if you wish to return the item.

If you should have an item that is faulty please follow the above instructions and we will offer a replacement or refund in accordance to your legal rights.

Please include:

Order Number
Full Name & Address
Contact Number
Reason For return

Address for returns:

Clientbase Fulfilment Ltd

Tyrrell Katz Returns
Woodview Road
Paignton
Devon
TQ4 7SR


Please include your order number, full name, address & contact number & the reason for return.